Appointment scheduling software allows business users and professionals to manage appointments and bookings. This software basically provides customers, a portal to book appointments and businesses, to track and manage the appointments.
Global appointment scheduling software has been witnessing a steady rise for past 10 years owing to its rise in applications for various industry domains such as E-commerce, healthcare, education etc. This software is mainly driven by the rise in smartphone usage, which in turn, resulted in a quantitative increase in demand for the software. Increase in mobile internet service penetration has fueled the demand for smartphones. Availability of low-cost smartphones with cheap internet services has unlocked a huge potential for software developers to develop applications such as appointment scheduling software for the end users, who find online method convenient to use.
Web created appointment scheduling software is also in great demand due to its ease of use for the businesses, who are nowadays generating a plethora of customer data. Also, the increasing popularity of cloud infrastructure usage by various companies will boost the deployment of appointment scheduling software for businesses. However, this results in the vulnerability of cyber-attacks and unauthorized access to confidential information, which may act as a restraint for the growth of the market
Appointment scheduling software powered with Machine Learning (ML) & Artificial Intelligence (AI) could not only eradicate human errors, but also provide real-time analysis of business activities and enhance performance. The integration of appointment scheduling software with Enterprise Resource Planning (ERP) enhances the operational efficiency and its success depends on how well it blends with the internal systems for business and decision-making activities. Dynamic appointment scheduling software can assign appointments dynamically and update the schedules automatically based on cancellations, changing priorities, delays, etc.
On the basis of product type, the appointment scheduling software market is segmented into Cloud, SaaS, web application, mobile – Android native and mobile- iOS native & other. On the basis of deployment, the appointment scheduling software market can be segmented into desktop based appointment scheduling software and Web created appointment scheduling software. The desktop based software is gaining demand over web-based because it offers enhanced data security. On the basis of applications, the market is segmented into small enterprises, medium enterprises, large enterprises and other. Appointment scheduling software market segmentation by region is USA & Canada, Europe, Japan, China, India, Southeast Asia, South America, South Africa, Others.
Global Appointment scheduling software market has numerous regional and huge multinational vendors. Major vendors are trying to increase their revenue by enhancing their software portfolios. They are also trying to attract customers and increase sales revenue by differentiating their software from their competitors. The major key players are Square Appointments, vClta, Acuity, Scheduling, Bookfresh, Schedulicity.
Other prominent vendors in the market are: Simplybook.me, TIMIFY, ClickBook.net, Setster, Setmore, Melian Labs Inc, GObookings, Pulse 24/7, TimeTrade, Calendly, Cirrus Insight, BookingBug, ScheduleOnce, Waffor Inc, Flash Appointments, Omnify Inc, Tappointment, SARS Software products Inc, Yocale, Full Slate, BOOKMEMATE, Reservio, Amobius Group Inc, etc.
In April 2018, Square Appointments came to an agreement to acquire Weebly, which is a technology company that provides customers with tools to build a professional website with ease for USD$365 million. This strategic move by Square has made easy for the entrepreneurs to visit a single shop for multiple business activities, which is, from managing orders, appointments, and payments to building a website and running the business. Appointment scheduling software companies are looking forward to use latest technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP) to enhance the user experience. For instance, Simplybook.me has recently unveiled a talking bot called iBOB, which allows customers to schedule an appointment by speaking on phone to a voice-controlled assistant without disturbing a staff member.
The Global Appointment Scheduling Software market is segmented
• Web application
• Mobile – Android native and mobile- IOS native
• Desktop based appointment scheduling software
• Web-based appointment scheduling software
• Small enterprises
• Medium enterprises
• Large enterprises
• North America
• Southeast Asia
• South America
• South Africa