The healthcare virtual assistants market is projected to reach USD 2498.08 million by 2027 from USD 648.26 million in 2020, at a CAGR of 21.3 %.Virtual assistants also referred as digital assistant or AI assistant is an application program which understand the natural language voice commands by the user and completes the task or it is a type of software agent which has the ability to perform tasks based on questions or commands for an individual. Those virtual assistants which are used in the healthcare industry are referred to as healthcare virtual assistants who help to rise the engagement of the patients to a high standard. These assistants help in enhancing the healthcare processes and also assist the organizations in gathering a history of patient’s health, demographic information, details regarding the insurance, and the other analysis of records.
The factors which are responsible for driving the growth of global healthcare virtual assistants include the increasing penetration of internet and Smartphone devices, rise in the incidences of chronic disorders and growing use in healthcare applications along with the necessity to decrease the number of medical errors and costs of healthcare.
Rising demand for healthcare services, shortage of the healthcare professionals and increasing technological advancements coupled with the focus towards manufacturing of multi-language support in the tools of virtual assistants are bolstering the growth of virtual assistants market during the forecast period. The factors hindering the growth of the global virtual assistant’s market include the lack of awareness among the professionals in healthcare and concerns for the privacy of data.
Intelligent virtual assistants, owing to their ability to listen to consumers’ inquiries and respond accordingly, are rendering daily tasks more convenient. For instance, virtual assistants help users with assistance to purchase a product or services and reduce wait times over a call for customer service. Moreover, capabilities of a virtual assistant can be tailored to several industries, thereby improving customer experience in that particular industry.
For instance, in the healthcare and insurance sector, an IVA can potentially eliminate the waiting period for a customer in queue or searching website for queries. With the help of virtual assistants, customers can find out a doctor’s office, fill and refill a prescription, and receive payment reminders. Moreover, customers can ask an IVA for the process to enroll in a new or different insurance program or provide an update on their coverage.
Prominent players in the healthcare virtual assistants market are Nuance Communications Inc. (US), Microsoft (US), Amazon (US), Infermedica (Poland), Sensly (US), eGain Corporation (US), Kognito Solutions LLC (US), Verint Systems Inc. (US), HealthTap Inc. (US), and Babylon Healthcare Services Ltd (UK).
U.S. market is estimated to reach USD xx million by 2025. High usage of smart phones, use of health apps and rapid adoption of innovative technology will drive the market in U.S. The advances in telecommunication technology and highly developed infrastructure for using health intelligent virtual assistants in the U.S. will boost regional growth in foreseeable years.
India health intelligent virtual assistant market is forecasted to expand at a CAGR of xx % across the forecast timeframe. Rising pervasiveness of chronic conditions is the region and need for better disease management will augment regional growth. These virtual assistants find their usage in customer service applications related to healthcare industry. Favourable government policies and growing per-capita income will boost industry growth.
Report : Healthcare Virtual Assistants Market - By Product (Smart Speakers, Chatbots) By User Interface (Automatic Speech Recognition, Text-based, Text-to-speech, Others) By End User (Healthcare Providers, Patients, Healthcare Payers, Other End Users) By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa) - Industry Analysis, Opportunity and Forecast 2020 To 2027